An omnichannel strategy demands an agile, scalable and flexible CRM solution. With the proper Salesforce implementation, it is possible to integrate information from many channels and automatize processes and communications to increase the efficiency in the attending with costs reduction. By working with huge clients from the telecom segment, we get to know the market deeply in order to properly develop a project to your company.
Extract as much benefits as you can from the best CRM platform on the market with Salesforce implementation and customization for complex business scenarios.
We act with pragmatic agility and extensive experience in development of critical projects and complex scenarios throughout the work strategy to deliver value in systems implementation, integration and processes automation.
Our team is qualified and certified by Salesforce and specialized in business of several segments, particularly the telecommunications, consumer goods, healthcare and financial market verticals.
Projects for different segments
An adequate project may include legacy systems integration to simplify customers management and increase sales; furthermore, it may improve the customers purchase process, the attending and services provision. By having experience on big companies digital transformation, we understand the business complexity and become able to propose a project based on improvement and best practices.
Automatizing and making easier the communication between patients,and healthcare providers are essential for a more humanized service with interoperability. Salesforce implementation in healthcare allows the status following up and the attending progresses, besides turning the patient active with personalized information availability. With an experienced team in CRM system implementation to healthcare, we become able to optimize its communication between the whole attending chain and the service provision.
The connection with customers in micro-moments improves relationships, increases productivity and allows business expansion. Salesforce projects to the financial market include from alerts automation to communication up to customers management through a portal containing productivity tools. With customers in different sized financial markets, we understand the business and processes particularities, which increases the commercial team productivity.
Our methodolog
Assessment, processes and architectureWe understand the company's scenario in detail to form a vision of the systems architecture and sales and operation processes to apply best practices and functionalities.
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Assessment, processes and architectureWe understand the company's scenario in detail to form a vision of the systems architecture and sales and operation processes to apply best practices and functionalities.
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Agile deployment and developmentWe make the necessary development and customizations to adapt the platform to the needs mapped in the assessment based on Agile Methodologies.
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Agile deployment and developmentWe make the necessary development and customizations to adapt the platform to the needs mapped in the assessment based on Agile Methodologies.
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Integrations with legacy systemsWith extensive experience in complex projects, we are able to properly integrate all legacy systems and ensure the necessary data migration.
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Integrations with legacy systemsWith extensive experience in complex projects, we are able to properly integrate all legacy systems and ensure the necessary data migration.
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Results Analysis and Continuous ImprovementWe monitor the adoption of the solution in the impacted business areas, looking for continuous improvement and greater delivery.
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Results Analysis and Continuous ImprovementWe monitor the adoption of the solution in the impacted business areas, looking for continuous improvement and greater delivery.
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Benefits of using the best CRM
No worries about infrastructure (Cloud solution).
Data security.
Flexible for different market segments and business rules.
Integration with legacy systems and customization.
Sales, marketing and support ticket management in a single tool.